Refund Policy

Last updated: July 18, 2026

We want you to have a great experience with our AI-powered interior design visualization platform. This Refund Policy outlines the terms and conditions for requesting refunds and managing cancellations. By subscribing to Stagetic, you agree to the policies described below.

1. Subscription Refunds

We offer a 14-day money-back guarantee on subscription fees for any given billing period. If you are not satisfied with the Service, you may request a full refund within 14 days of your payment date for the current cycle, provided that you have not used any credits (including AI generation or image editing) during this specific billing period. At checkout you will be asked to confirm that the Service starts immediately and that, once you use any credits, you forfeit your statutory 14-day right of withdrawal. Eligible refunds can be requested directly from the Orders page in your dashboard.

2. Refund Processing and Account Status

Once a refund request is initiated, your subscription status changes to "Refunding" and your credits for the current period become immediately unavailable. If the refund is successfully processed by our payment gateway, your subscription for the current period will be terminated, and all associated credits will be permanently forfeited.

In rare cases where a refund is rejected or fails due to payment processor limitations, gateway errors, or banking restrictions, your active subscription status and remaining credits will be fully restored.

3. Used Credits

Once any credit has been consumed (including a single AI generation or image edit) within a billing period, the subscription fee for that entire period becomes strictly non-refundable, regardless of the number of remaining credits. By consuming any credits, performance of the digital service has begun. Because you confirmed at checkout that you agreed to the Service starting immediately and acknowledged that you thereby forfeit your statutory 14-day right of withdrawal, you no longer hold that right and no refund will be issued after any credit has been used.

4. Subscription Cancellation (Turning Off Auto-Renewal)

You may cancel your subscription (turn off automatic renewal) at any time directly through your account settings. Subscription cancellation is completely separate from a refund:

5. Payment Processing and Timelines

Approved refunds are issued exclusively to the original payment method. Actual posting times depend on our payment provider and your financial institution.

6. Technical Issues and Service Disruptions

If you experience persistent, verifiable technical malfunctions originating entirely on our end that prevent you from utilizing the Service as advertised, please contact us at hello@stagetic.com within your current billing period. We will review your case and may issue compensatory credits, extend your subscription, or issue a refund as appropriate.

Please note that we are not responsible for, and will not issue refunds for, disruptions caused by factors outside our reasonable control. This includes, but is not limited to: